Telstra nbn modem lights flashing

Note: Fibre Phone is no longer sold as of 15 May 2024. Light will flag for either or and both when message is stored. If you have an nbn™ FTTP or FW internet connection, this video will show you how to set up your Telstra Smart Modem. 4. If you're having trouble with your internet connection, request help from IT Solver (We're not Telstra! Minimum fee: $75) The above photo shows back LEDs of a newly connected Telstra Smart Modem Gen 2 with Online light is orange (newdsluser). g. To view and edit your Telstra-supplied modem settings, such as Wi-Fi Network Name, Password and DNS Settings, you need to know your modem’s default address - or home page. If you'd like to speak with us in your preferred language, we've got you covered. Check if your issue is resolved. If it’s off, press the Wi-Fi or WPS button to turn it back on. Aug 27, 2021 · FOOTAGE: A number of different zooming, tracking shots around the house show the Telstra Smart Modem in action, with lights on the rear blinking as it is connected. All taking about 30-45 seconds. NB: (See changing Telstra User Options. Q: what is the meaning of the blue or orange (amber) "lan" coloured LEDS. Follow steps 1 - 5 to get connected. 6. We answer your questions on how to set-up, manage or troubleshoot your home phone or internet and Sep 2, 2023 · You can do this by visiting the Telstra service status page. Check you’re connecting to the right Wi-Fi network. For nbn ® Fibre to the Premise on IP POTS, use the Uni-V port. In many cases, a simple power cycle Let's get you connected. Through Wi-Fi 6, the new Smart Modem 3 delivers major security enhancements to help keep the home wireless network secure. Connection Box is communicating with the . If you’re not sure, follow the steps to connect to the right network. I'm guessing something is wrong since it's been like this for 2-3 days? The WAN/DSL Flashing green indicates the modem is trying to sync with the Node. I may have read that the DSL light flashes when transferring data, but not sure if regular on, off or flickering. Blinking red. It can provide power for a Telstra Smart Modem for up to four hours in the event of a mains electricity outage. Since upgrading to full fibre to the home Telstra supplied new modem Telstra Gen3"smart modem" nothing but problems. Level 15. Connection Box is operating on backup battery power and power is low (if a battery has been fitted). Sep 16, 2018 · Thanks, the problem has been resolved by nbn technician today. It cannot remain connected to your wall socket once your new Telstra Smart Modem is connected to the nbn. Using a paper clip push the reset button on the white NBN Modem for around 10-15 seconds (pictured above) and it will cause a factory reset. 3. com. If you remove the router cable, the light goes off. 11-09-2020 11:49 AM. It is time to recheck or cables and restart the modem. 08-12-2021 06:14 PM. POWER. The Telstra 4GX USB Pro ensures your internet and phone keeps working even in Connect the event of a fault in your nbn connection. On first use, it may take up to 15 minutes to automatically update its software. Modem is not connected to the internet. If there is an outage in your area, Telstra will usually have an estimated time of restoration. P. To troubleshoot: Restart your modem/router: Power cycle your devices to clear temporary glitches. This is cause for celebration as you can now use all your devices to their full potential. When all lights are on, but you cannot use the internet, then switch off your NBN modem. If you still can’t get online after troubleshooting, please call your NBN Provider for All other lights will be off if the Connection Box has no power. DO NOT PRESS THE RESET BUTTON ON YOUR MODEM/ROUTER. Connection Box is disabled. david64. Do not place your modem near electronic devices (TV, stereo, refrigerator After few minutes, open the power supply and NBN box is flashing the red light with clicking sound. And if there's an outage, no worries—the built-in 4G SIM smoothly switches to the mobile network in just minutes. STEP 1: Power cycle your modem/router. If any of the lights are off or red turn the power off at the wall, leave it for 30 seconds, then turn it back on. Move the Wi-Fi Booster to its new location where the Wi-Fi signal is low. - Reset NBN connection box. If successful, a login box or window should appear asking for a username Email. Speed and smart tech. It will usually be present in the form of a switch. All lights on modem are on, except mobile mode. https:// step 2 - log into your modem. Try restarting your modem and phone. Left one is red next one is out, next one is pink and the one on the right is green Technician's Assistant: Is there anything else you want to add before I connect you? Local Area Network (LAN) Light – this will be solid blue or. If this doesn’t work, you can also try and enter the following: 192. The VX config is PPPoE, username + @tpg. The SIM will pop out slightly allowing it to be removed. Insert one yellow end of the cable into the yellow port at the back of the Wi-Fi Booster. Lights and Buttons: 1. . ! Locate the reset hole on the modem, insert a pin, and hold it for 5 seconds until the POWER light starts flashing. Are the modem cables disconnected or damaged? Try restarting your modem Are the lights on your modem or nbn box flashing or off? See what the lights mean on your modem here. Google Chrome/Internet Explorer/Mozilla Firefox/Microsoft Edge), enter 10. Switch Off Your NBN Modem. Use a pin to hold down the ‘reset’ button on the back of the nbn ® connection device for 7 seconds until the lights on the front of the nbn ® connection device start flashing. Green: One or more nbn Fibre phones are off the hook (typically because they are being used). Plugged it back in and it’s been flashing red. Backup speeds are capped at 25/5 Mbps. 11ax, helping deal with those wireless blackspots around your home so you can make the most of your broadband connection. Step 2 - Plug your Telstra Smart Modem into the power outlet. Modem has established DSL sync. Local Area Network (LAN) This light will be solid blue or amber when the . Please contact our support team as we Customer: Our Telstra NBN modem is showing a magenta light for our phone connection and our phone is not working. Internet & Home Phone. Turn off the power to your internet router. Technician's Assistant: Are you able to connect using an ethernet cable? Customer: No Technician's Assistant: Which lights are colored and/or blinking on your router? Oct 9, 2023 · 3. Red. It gives me a laggy experience and only gives 15Mbps where as when my Telstra modem worked it gave me 90+Mbps. Have you tried a factory reset, what cables are plugged into the modem and where do they come from. There may be a line fault, such as an off-hook telephone. Seriously, stop the Telstra bashing, they’re at least competitive compared to Aussie broadband now Sep 11, 2020 · 11-09-2020 11:37 AM. Password: the password you were supplied at sign up (Note: If you are unsure of the password, you will need to call us on 1800 008 994 Opt 3). Follow the prompts from there. Apr 18, 2024 · If the issue persists after these steps, consider resetting the modem/router to its factory settings (note: this will erase any custom settings). Jun 13, 2023 · Connection. The UNI-D 1 light just stops flashing orange and the modem disconnects for a minute or 2 then the light comes back and modem reconnects. NCD has no power or is not connected to a modem/router. If you have a voice service, you need to plug your phone into the green socket on the Telstra Smart Modem or your voice service will no longer work. When the "Wi-Fi" LED flashes, your modem is ready to pair with another device using WPS. Step 3: Push down on the SIM card. Mar 21, 2022 · Telstra NBN customers are getting an upgrade, with a new Smart Modem 3 now available for new customers. - Checked no NBN outage in the area or to the premises. NBN Utility Box Power Supply Unit (PSU) NBN Connection Box Outside your premises Inside your premises Only installed in certain premises. Locate the yellow UNI-D1 port on your connection box. After a few minutes if the lights on the Gateway are still red or won’t come on, your modem may have a fault. These lights may help you quickly check on the status of your connection which may be useful when troubleshooting. The Telstra router has 4 lights. The problem is, my phone line was connected to both nbn network AND the old telstra phone/ADSL network. If the OPTICAL light is OFF or RED, this indicates a fault on the connection/line. Dec 21, 2022 · Image: NBN Lights Flashing On & Off. Hopefully, this guide sheds some light on why you may experience issues with your modem lights but still lack internet connectivity. Sometimes the light may look more orange/yellow than green – this is fine. The light should be solid green. Turn off the power supply to your modem and computer. between them (e. Regards, My internet went down and I did a reset on my modem. Do not place your modem near water. when you’re browsing the internet). Connection Box is operating on backup battery power from the Power Supply unit. Make sure your phone cable is plugged in properly. Modem has power. Was rearranging the cables and unplugged the wall socket connection cable for a few minutes. On Line Off: Not connected to Telstra Server Mauve: Connected to Telstra Sever via 3G/4G backup Green: Connected to Telstra Server. The blue light on your Telstra modem indicates a connection to the 4G mobile network. You may be a customer/employee of Telstra, or thinking of switching to them, it doesn't matter! Here, any questions you have regarding anything related to Telstra and/or the NBN can hopefully be answered. Also, your Telstra Smart Modem light will be green – indicating you are fully connected (to the nbn's network or Opticomm access network). Power Light – this will be solid blue when the NBN connection box is powered on. Sometimes, all it takes is for the modem to sync with the network again. With Telstra 101 is dialled for message bank and *99# to turn on or #99# to turn off. Here are two options for finding it. The light should pulse between purple. Turn off the power to the NBN connection device and contact your phone and internet provider. Customer: the four lights on the nbn box are blue but sometimes one is red. 1. If you need further assistance, you can contact Dodo customer service or technical support anytime. This means your Smart Modem will remain online for up to four hours in the event of an electricity outage at your address allowing When the "Wi-Fi" LED turns solid blue, the Wi-Fi connection doesn't automatically switch between 2. posted 2022-May-5, 11:30 am AEST. Technician's Assistant: Are you able to connect to the internet on any of your devices? Customer: Yes. I recently got connected to HFC NBN two days ago, the installation and everything went perfect. • Check the ‘STATUS’ LED Indicator light. Modem support - Dodo Get Started is a webpage that provides you with helpful guides and tips on how to set up, troubleshoot and optimize your Dodo modem. However Feb 27, 2024 · A solid blue light means the device is working, and you have an active Internet connection. Orange - when it's in the process of connecting to the internet. Blue: VOIP Phone in use. Where there is no PSU Note: Ports are not interchangeable. They may A device capable of up to 10/100Mbps is plugged in. NBN modem-routers, though, are used for two very specific types of NBN technology: Fibre-to-the-Building (FTTB) and Fibre-to-the-Node (FTTN). Connection Box has power. Please do NOT disconnect, tamper with or look into the laser light beam from the fibre optic cable as this could damage your eyes. Complete the Connection Settings. From among the services click the one that you’re working on. The Telstra 4GX USB Pro is also handy when waiting for your nbn service to be activated, as you can use it as an Jun 21, 2022 · Telstra, Optus and Vodafone all take advantage of their mobile networks to offer 4G fallback in their flagship NBN home broadband modems. If the light is blinking: there’s a problem, and you’ll need to contact support. Insert the yellow end into the yellow UNI-DD1 port on the connection box and ensure the box is switched on. • Watch the light on the front of the unit. The Uniden Dect 6. ƒ Place your modem on a table or other surface that keeps it off the floor. 138 into the address bar and press Enter. au). The Telstra 4GX USB Pro ensures your internet and phone keeps working even in the event of a fault in your nbn connection. Check whether the power light on your modem is on. O. New comments cannot be posted and votes cannot be cast. Not sure if that's Telstra modem related or NBN box related though. amber when the nbn™ connection box and your gateway are. Telstra crap service/support for this modem Recently upgraded from nbn copper to fibre to the home, what a mistake! Been with telstra over 15 years, adsl then nbn copper, no problems. If the blue light blinks for more than five minutes, it means there is a problem such as loose connections and the modem cannot connect to the internet. 13 14 23 (option 2) 02 9007 2000 (option 2) Monday - Friday. Important notice! Risk of eye injury. 2. net. Flashes during sync attempt. Whilst you are waiting, you can use your service via 4G backup if you are within a 4G coverage area. Modem has failed to establish DSL sync. 0 Likes. Ensure that the modem is connected to the power outlet that is turned on and the power button is on (if it has one). com or customer@bigpond. Dec 21, 2021 · The blue LAN light will flash irregularly indicating a connection to the router. The Telstra 4GX USB Pro is a device that plugs in to your Telstra Business Smart Modem. If you see a solid red light blinking, there is an issue with your NBN box. 1Drakos1. Firmware update: Check if there are firmware updates available for your modem/router and apply them. The Telstra Smart Modem will now start up. Mobile mode light on modem is off. Yes NBN box is connected to WAN port of the wifi router using an ethernet cable. Not sure if you have a Telstra Business Smart Modem? Check for Telstra Business Smart Modem. Successful connection between NCD and modem/router. We're here to answer your questions. OPTICAL. HFC NBN Arris Flashing lights. • Plug the Wi-Fi Booster into a power point and switch the power on. Connect the Foxtel cable into to the other. Connection Box is operating on backup battery power (if a battery has been fitted). Next, on the Back of the White NBN Modem you should see a reset button the unit looks like this. Feb 12, 2019 · Here's a guide on how to set up the connection: NBN Fibre To The Premise (NBN FTTP) Setup Guide. ƒ Make sure your modem sits within reach of a mains power outlet (240V standard power point). NBN Modem/Router Problems: Issues with your NBN modem or router can impact your entire network. LED Behaviours. I spent 45 mins on phone only to be told "due to large Wi-Fi sends that internet signal to your devices wirelessly. ly/3lEGFT7 Want to keep up to date with our blogs and more content? Jump over and follow us on Facebook for more content. NBN FTTC Connection Device Status Lights. I got the usual 48mbps down/18up. I have connected Telstra and they have kept sending me new modems which is definitely not the problem, they have also scheduled a NBN technician to come out on three separate occasions. Navigate to the Wi-Fi section in your modem - If you are using a Telstra Smart modem choose Wi-Fi from the menu at the top of the screen, - If you are using a Telstra Business Smart Modem navigate to Basic from the menu at the top of An issue I am having now though is the NBN randomly drops out. Dec 20, 2021 · Using the NBN connection device and the modem from the previous place, it is now connected to the internet and all is good, except for the clicking noise the connection device keeps making. Jun 29, 2023 · Power indicator Downstream indicator Upstream indicator Online indicator Meaning of sequence; Off: Off: Off: Off: No power to the NBN connection box: On: Flashing This article will explain the status lights found on the VX220-G2V Modem, which may be useful during setup and troubleshooting. Solid red (or blinking) There may be a line fault or problem affecting the NBN connection device. Please note that all other lights will be off if the Connection Box has no power. Kind of sounds like you are creating a broadcast storm somehow. The default Wi-Fi name & password is also indicated on the sticker at the back of the router. 1 Check your nbn connection box indicator light • Check the indicator lights on your nbn® connection box (also called the nbn network termination device or NTD). With a view out a window. It should be blinking green. The new Telstra Smart Modem Gen 3 includes Wifi 6 as the latest update, putting it ahead of the competition when it comes to network throughput speeds. View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more. You may need a small flat object to push it down enough to click and disengage the lock. got to iphone;s settings, scroll down and look for Mirabella Genio 2. This means that while some modems can initially connect to the network, there may be features missing that are FIND OUT MORE https://bit. It wasn't much different than its predecessor - it shared virtually the same specs. Archived post. 0 as capacity for both provider message bank and local answering machine to operate simulteously. Solution is to enter customer's bigpond username & password. Phone (NBN connections only) Off: VOIP Phone line not registered Green: VOIP Phone line registered. If the light it BLUE, that indicates there is either a street cable fault, a fault in the house wiring, or the modem is faulty. Give the nbn ® connection device up to 20 minutes to reconnect to the nbn ® network. Technician's Assistant: Which lights are colored and/or blinking on your router? Customer: All lights on NBN router are green, not blinking. Switch your Wi-Fi device off and on. 1 or 192. Choose ‘Get help with an issue’. connected but will blink when information is being transferred. Therefore, ensure that the green DSL cable is plugged properly into the wall jack and the modem. Page 12 2. While many modems include this technology, a number of them don’t fully meet nbn network requirements. If you have a Telstra Voice Advanced service, it will only work over the Uni-D ports. Aug 8, 2022 · These devices use an Ethernet cable to connect to an NBN box/NTD/modem and let you connect devices via wired Ethernet or wireless WiFi. Press the power button on the back of the modem. Get ready for quicker Wi-Fi on all your gadgets with Wi-Fi 6 tech in our Smart Modem 3—60% faster than our last one, tested in November 2021. If the lights aren’t red, but you’re still experiencing connection issues, you may need to conduct an isolation test. The modem front light changes colour to indicate: White - when it starts up/powered up. turn the local network option on IF YOU DO NOT HAVE A TELSTRA MODEM OR STILL EXPERIENCE reference: whrl. Connection Light – this will be solid blue when the NBN connection box is powering the NBN access network equipment outside your home. This light will flash during data transfer. Like the first-generation modem, the Gen 2 Telstra Smart Modem was backwards compatible with ADSL2+ and was tailored for the NBN. On the VX, the WAN light should stay on indicating a connection to the NBN box. access network. After the reset, you’ll need to re-enter your settings to re-establish your internet connection. Restart your modem. Flashing Green. The OPTICAL light on your nbn NTD signifies the link between your Network Device and the nbn line. lol Telstra still is more reliable than aussie broadband, that jacked prices and customer service went to shit, I’m with Launtel but Telstra was flawless when I got the 50k plus points and $1 internet connection for the first month. Broadband light. Internet light is on on the wifi router. UNI-V 1/2: Off: There is no nbn Fibre Phone service, or it's not currently being used. Check both ends of the phone cable to make sure they are securely connected to the modem and the phone. Push down on the SIM card until you hear a click. This is the Subreddit for all things Telstra. Wi-fi Light is Off. Switch off all your phone equipment – including at the power points. This will be solid blue when the NCD is communicating with the nbn™ network. The internet led light on the front of the Telstra business smart modem will flash orange while connecting and show solid blue once connected to the network. Could be a range out Connection Box. Contact your phone or Internet service provider immediately. Set up steps. Contact: Technical Support. Modem. I have tried all possible solutions available on community and NBN troubleshooting page, like power recycling for 10 seconds, resetting the NBN box, checked the NBN service outage in our area, no planned outage. Wait 10 seconds, then switch them back on. When your service is connected, you'll get an email from Telstra confirming your order is completed. Reply. Oct 11, 2017 · But if the internet is still working and the light is still yellow, then it's up to you if you still want TPG to check it. - Checked wall socket connections, tried a different cable. If the light is blinking: the device is being updated or being synchronised through the network. Upon powering the device up, we identified the correct sequence on the light indication panel green solid from power, downstream, upstream then online. pl/RgqBmz. Aug 2, 2023 · The second-generation Telstra Smart Modem has been discontinued. 168. The power lights is still green but the downstream is just constantly flashing while upstream+online is 1. STATUS. Hi @Adslcgp3, I monitor the connection for the last 24hrs and no dropout was reported, we will consider this thread resolved. Messages on this service use a 5 delete. Off. Red: Fault (Reboot gateway) 2. when you’re browsing Jun 15, 2023 · For Telstra Smart Modem Gen 3, the password is the same as the Wi-Fi password found on the bottom of your modem. Looked it up and it says that means it's a firmware upgrade and not to turn it off. Open your web browser (e. Feb 22, 2022 · Safer than ever. • Check the Outdoor Unit Indicator light. When the "Telephone" LED turns solid green, a phone connection is established. au, passsword. If all four lights are still not on, or the ‘LTE’ or ‘4G’ light on or if you see any red flashing lights on the nbn connection box or optional Power Supply with Battery Backup unit, please read the troubleshooting guide on page 26. An Uninterruptible Power Supply (UPS) is a battery back-up for a compatible Telstra Smart Modem. Flashing The status lights may be covered by a small sliding panel on the face of your nbn Connection Device. and blue, and will then settle to the solid blue light within 3 minutes. Whether you have nbn™, ADSL or wireless internet, you can find the right modem for your needs and learn how to connect and configure it. While other nbn retailers will just Feb 13, 2024 · Open My Telstra app and click ‘Get help’. Modem has no power. Plug one standard, working home phone into its connection point: For PSTN phone lines, use the phone socket. Remember, this is the device that you have PLUGGED INTO your nbn HFC Connection Device. On a higher level if you’re in a multi-storey building. 0. Alternating red/blue. - Powered cycled NBN connection box. I put down the details here for future reference. Green. Give the tech support a call and they can take a look. Oct 1, 2023 · 2. Outside of the modem, we’re also working on how to keep you safer online. Connection Box and your Telstra Smart Modem™ are connected, but will blink when information is being transferred between them (e. If the light is red, contact your phone and internet provider. It should show a steady or blinking green light. Here’s what you need to know. STEP 4: Confirm the status of the lights on your NTD. 3 Power up the Wi-Fi Booster. Important: The WAN/DSL Flashing green indicates the modem is trying to sync with the Node. Just now the NBN Arris box lights just stopped going green and started flashing. If the Broadband Light and LAN light are Check if your phone equipment is faulty. The router is already pre-configured with your TPG username & password in which should give you internet access. Use the cord with the red and yellow plugs. Check again your modem connection if the power light is on, if the switch that the modem is plugged into is on and if the modem’s power cables are inserted properly. Simply look for the power button on the modem. A Telstra Voice Standard service will only work over the Uni-V If you cannot see a wifi name called SmartLife-XXXX during step 8, then your device is not slowly blinking or may stopped blinking , please reset and make it slowly Page 3 1. If there was no click, the SIM may have been inserted the wrong way. Enter details into the PPPoE Settings area as shown. 2 Connect the yellow-ended cable. This is my last ''free'' modem, because the Telstra plan that I'm on now states that I will have to pay for a replacement modem sh Jun 23, 2023 · Reset NBN FTTC Device. The new Gen 3 modem also includes all the features of the older model including 4G backup The placement of your modem is important to get the best speed and performance. To restart your modem, follow these steps: Remove the power cable from your modem for 10 seconds, then plug it back in. If there’s an issue with your nbn™ connection, it provides you with a backup phone and internet service using Telstra’s 4G mobile network. When the "Wi-Fi" LED is turned off, Wi-Fi is turned off. Telstra smart modem Gen 2. May 7, 2023 · Many modems have lights that flash to indicate connection activity, so you shouldn’t be concerned if any lights are flashing unless the manufacturer’s support information specifically advises that flashing lights indicate a problem. If you have a Telstra Smart Modem Gen 2, you can find out what the lights on this device mean here. Access the router’s web interface through a browser by entering the router’s IP address (commonly 192. 1. On first use, your Telstra Business Smart Modem may take up to 15 minutes to connect. If you're using a non-Optus supplied modem, see how to set up your BYO modem for help. nbn. Now the nbn box has 2 solid and the upstream light is blinking. Step 1 - Connect the nbn connection box or Opticomm Optical Network Terminal to your Telstra Smart Modem. My Gen 2 modem front LED has been flashing white for days. POWER 5G Wi-Fi MOBILE INTERN ET SIGNAL PHO N E. Username: your FULL BigPond email address (for example, customer@bigpond. The blue light indicates mobile back up, but the network coming unavailable aswell seems odd. The Fibre to the Node ( FTTN) and Fibre to the Building ( FTTB) networks use VDSL2 technology. The Telstra business smart modem is now going to start up. Automatic software updates also ensure the modem’s security protocols are kept up to date. It includes a 4G backup function in case your internet goes down. 4 GHz and 5GHz. The connection status light keeps on flashing blue (and so is the LAN status). Connection. Modem is connected to the internet. when you’re browsing Dec 6, 2021 · Shane. The OPTICAL light should be ON and can be SOLID GREEN or FLASHING GREEN. Flashing indicates local network activity. Wait 1-2 minutes for the modem to settle and go ‘green’, now check to see if your devices are connecting. Moderator. This light will be solid blue when the . Now our NBN modem has green lights flashing, trying to get into Telstra for help but it’s saying there’s a delay. The guide includes a map and satellite view to help. These two NBN technologies are reliant on the VDSL2 standard—used Jul 22, 2021 · 22-07-2021 11:46 PM. This is a ‘reboot’ and can often solve connection problems. Checking the modem connections is a key step to solving the issue of a blinking blue light on a Telstra modem. LED. If the modem is connected to Telstra’s mobile network as a backup, the light will flash red. However after all lights remained illuminated (indicating a working service) all the lights just dropped out and started This article will explain the meaning of the status lights found on the Arris CM8200 Modem, the default NBN™ Connection Box for NBN™ HFC. Remove phone from wall • Apply firm upwards pressure on the telephone until it is released from the mounting screws on the wall plate. of the yellow ports on the back of the Modem. After they cut the line from telstra network, and only connected to nbn network (to the DPU) , the problem is gone. Wait 30 seconds then turn on the power again. 1). Phone. 4G coverage is required. Check the Modem Connections. In case the issue is being caused by Wi-Fi: Make sure your modem’s Wi-Fi light is on. I’ve switched off the whole thing and restarted a couple of times, but it Our modem keeps randomly rebooting, it will stay connected for 5 mins then stop. Plug the Booster power adapter into a power point so that your equipment is set up as per the diagram above. SPEAKER: And if your internet isn’t working from home, your modem will automatically switch it up onto the reliable Telstra 4G mobile network. This may take 20 minutes. Connect filter/splitter to wall socket • Plug the short cable (labelled ‘Line’) on the back of the filter/splitter into the socket on the wall plate. Understanding the lights on your Telstra Smart Modem™ or Telstra Gateway Frontier™ can help keep you informed of the status of your internet connection, and help diagnose problems if you’re having difficulties with your connection. The Telstra Smart Modem Gen 3 – only available to Telstra customers – also steps up to Wi-Fi 6 802. You should try to set up your Telstra 5G modem: In the optimal location shown on the modem placement guide in the My Telstra app . To do this: Turn the power outlet back on at the wall and allow the modem to power up – this can take up to three (3) minutes. eq oe vy qt yo gd bs re oa jz